Support

Frequently asked questions

Is this like Google Street View?

It is similar! But Google Street View is often outdated and cannot be used for timely assessment of properties and neighborhoods. Also, in addition to providing images, we use AI to automatically identify features of images, making the images substantially more valuable for cities and counties.

How do you protect privacy?

Images are taken from the right-of-way; that is, we only view what can be seen from the street. We do not look into backyards and we blur out faces and license plates. We focus on photographs of the built environment.

How much does it cost?

Less than you think. CitySnapshot is priced per centerline mile with no subscription, so a single neighborhood makes an affordable pilot. Our DIY Road Assessment starts at $99/centerline mile, with discounts for smaller cities. Tell us the area you have in mind and we will send you a quote.

How accurate are the detections?

Our PCI scores are validated against traditional windshield survey methods. And every detection comes with a photo, so your staff can check any finding against what the camera saw.

Who owns the data?

Your city always owns the data we collect for you.

How “fresh” is the data?

As fresh as you want it. You pick the cadence: a one-time CitySnapshot, recurring CityPulse surveys on a schedule you set, or continuous collection with a CityStream rig mounted on a city vehicle. We are happy to discuss custom solutions as well.

How long until we get our data?

Weeks, not months. We will give you a delivery date with your quote.

What format is the data in?

Simple on purpose. You get a photo of each property or infrastructure element, plus a spreadsheet of the issues we found. Everything is GIS-ready and works with the systems you already use. No need to learn a new one.

Do we need to install anything?

There is no software to install. The data works with the systems you already use. For CitySnapshot and CityPulse, you also do not need to install any hardware. For CityStream, we install Placemetry data collection (camera) rig(s) on the roof of your vehicle(s).

Can you detect something specific to our city?

If you can see it from the street, we can measure it. Contact us to ask about a custom detection.

How do we buy this?

Most pilots are small enough to fit under a purchase order, so no RFP is needed. If your city requires a formal process, we are glad to work within it.

Is my report customizable?

Yes! We generate a summary report with maps of your city, including quality of housing, infrastructure and neighborhoods. We work with you to make sure the summary report you receive is helpful to you in your workflow. Just let us know what you need.

Have more questions?

Please reach out.

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See why smart cities choose us.

Get your free pilot data in three simple steps:

  1. Connect: Tell us your department’s specific detection needs.
  2. Select: Pick a high-priority neighborhood.
  3. Review: Get a free data snapshot showing exactly what exists on the ground.
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Placemetry parcel condition map